Privacy & cookie policy

I. privacy policy

Last updated: 1 May 2021

1.Oaklex APPROACH TO PRIVACY

1.1  www.oaklex.co.uk is a website and a mobile application (all together our “platform”) owned and operated by Oaklex  Ltd of 20-22 Wenlock Road, London, N1 7GU (company number 12308050) (“we”, “our”, “us”). We are committed to protecting and respecting your privacy in accordance with the applicable data protection legislation (the “Data Protection Legislation”). This privacy policy (“Privacy Policy”) sets out how we collect, use and share information that identifies you or is associated with you (“personal data”).

1.2 For the purposes of the Data Protection Legislation, we are the data controller of the personal data we collect and process about you. If you have any questions related to this Privacy Policy, please use the contact details provided here to get in touch.

1.3 You should also be aware that we use cookies to store and access information whilst providing access to our platform. You can find out more about our use of cookies in our Cookies Policy.

2 Personal data we collect about you

2.1 We collect personal data from you when you voluntarily submit information directly to us or via our platform. By completing a form, provide feedback or reviews on our platform, enter competitions through our platform, subscribe to our email lists or respond to surveys.

2.2 The categories of personal data we collect include the following:

(a) Contact details: Such as your name, your email address, your telephone number and addresses.

(b) Comments and opinions: Such as comments and opinions you share on oaklex.co.uk’s services, when you provide feedback or reviews on our platform, or when you respond to our surveys.

(c) Messages to us: Messages you send to us such as email and written correspondence using oaklex.co.uk’s services.

(d) Your preferences: Choices you make such as notification and messaging preferences or choices about how the platform is displayed.

(e) We automatically collect information about how you use the platform such as the pages and links you access, the time you access the platform and duration you are on it, the platform you come to the platform from or go to after leaving the platform and selections and choices you make when using the platform.

(ii) We also automatically collect information about the computer or other electronic devices you use to connect to the platform such as details about the type of device (which can include unique device identifying numbers), its operating system, browser and applications connected to the platform through the device, your Internet service provider or mobile network, your IP address and your device’s telephone number (if it has one).

(iii) Typically, the information we collect about how you use or connect to the platform is associated with your device.

(j) Information about your location: Other than the information you choose to provide to us, we do not collect information about your precise location. Your device’s IP address may help us determine an approximate location but this will be no more precise than the city, state or country you are using your device in.

 

 

3. HOW WE USE YOUR INFORMATION

3.1 We will also use your personal data for the purposes specifically described below:

(a) Contact details: we will use your contact details so that we can communicate with you directly via phone, SMS messaging, or email, in particular, about queries, issues, problems we have detected or concerns you have. We may also use your contact details to send you information about similar products and services that we think may be of interest to you (such communications will be in accordance with your marketing preferences as explained in more detail in section 5 below).

(b) Information about your location: we may use an approximate location to ensure content on the platform is relevant to the city, state or country you are using your device in. We will not collect or track your precise location without your consent.

4. YOUR RIGHTS IN RESPECT OF YOUR PERSONAL DATA

4.1 You may have various rights with respect to our use of your personal data:

– Cookies: Please see our Cookies Policy for more information about your rights as regards our use of cookies.

4.2 You can exercise the above rights by contacting us using the details provided in the section below at any time. All requests will be dealt with at the earliest opportunity and any delay will be kept to a minimum.

4.3 There are exceptions to these rights; for example, access may be refused if it would reveal personal data about another person or if we are prevented from disclosing such information by law.

4.4 We hope that we can satisfy queries you may have about the way we process your data. However, if you have unresolved concerns you also have the right to complain to the competent data protection authority.

4.4 When we ask you to supply us with your personal data we will make it clear whether the data we are asking for must be supplied so that we can provide the products and services to you, or whether the supply of any information we ask for is optional.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

5.1 We will retain your information, whether or not your account is active, for as long as we believe it is necessary to fulfil our business purposes or to comply with applicable law, audit requirements, regulatory requests or orders from competent courts.

6. CHANGES TO THIS POLICY

6.1 We may update this Privacy Policy from time to time, and when we do so we will update the “last modified” date at the top of this Privacy Policy. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

7. CONTACTING US

7.1 Questions, comments and requests regarding this Privacy Policy are welcome and should be addressed to [email protected] or Oaklex Ltd, 20-22 Wenlock Road, London, N1 7GU, Attn: Privacy Manager.

II. COOKIES POLICY

Last updated: 12 May 2021

1. SUMMARY

This cookies policy explains what cookies are and how Oaklex Ltd (“we”, “us” or “our”) uses them on www.oaklex.co.uk (our “platform”). We encourage you to read the policy in full so that you can understand what information we collect using cookies and how that information is used.

2. WHAT ARE COOKIES OR SIMILAR TECHNOLOGIES?

Cookies (or similar technologies) are text files, containing small amounts of information, which are downloaded to your browsing device (such as a computer or smartphone) when you visit a platform. Cookies can be recognised by the platform that downloaded them — or other platforms that use the same cookies. This helps platforms know if the browsing device has visited them before.

3. WHAT ARE COOKIES USED FOR?

Cookies do lots of different jobs, like helping us understand how our platform is being used, letting you navigate between pages efficiently, remembering your preferences, and generally improving your browsing experience. Cookies can also help ensure information and advertising you see online is more relevant to you and your interests.

4. WHAT TYPES OF COOKIES ARE USED BY oaklex.co.uk?

The types of cookies used on our platform can generally be put into one of the following categories: strictly necessary; analytics; functionality; advertising; and social media. You can find out more about each of the cookie categories in the table below.

Strictly Necessary Cookies

These cookies are essential to make our platform work. They enable you to move around the platform and use its features. Without these cookies, services that are necessary for you to be able to use our platform such as accessing secure areas cannot be provided.

Analytics Cookies

These cookies collect information about how people are using our platform, for example, we use Google Analytics cookies to help us understand which pages are visited the most often, how people are moving from one link to another and if they get error messages from certain pages. Overall, these cookies provide us with analytical information about how our platform is performing and how we can improve it.

Functionality Cookies

These cookies allow us to remember the choices you make and tailor our platform to provide enhanced features and content to you. For example, these cookies can be used to remember your user name, language choice or country selection, they can also be used to remember changes you’ve made to text size, font and other parts of pages that you can customise.

Advertising Cookies

These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a platform and this information may be shared with other organisations such as advertising partners. This means after you have been to our platform you may see some advertisements about our Services elsewhere on the Internet.

Social Media Cookies

In order to enhance your internet experience and to make the sharing of content easier, some of the pages on our platform may contain tools or applications that are linked to third party social media service providers such as Facebook or Pinterest. Through these tools or applications the social media service provider may set its own cookies on your device. We do not control these cookies and you should check the social media service provider’s platform for further details about how they use cookies.

 

The below list details the cookies used in our website.

CookieDescription
cookielawinfo-checbox-analyticsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category “Analytics”.
cookielawinfo-checbox-functionalThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category “Functional”.
cookielawinfo-checbox-othersThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category “Other.
cookielawinfo-checkbox-advertisementThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category “Advertisement”.
cookielawinfo-checkbox-necessaryThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category “Necessary”.
cookielawinfo-checkbox-performanceThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category “Performance”.
viewed_cookie_policyThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

5. HOW LONG WILL COOKIES STAY ON MY BROWSING DEVICE?

The length of time a cookie will stay on your browsing device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your browsing device after you have finished browsing until they expire or are deleted.

6. FIRST AND THIRD-PARTY COOKIES

“First-party cookies” are cookies that belong to us and that we place on your device. “Third-party cookies” are cookies that another party places on your browsing device when you visit our platform. You should check the third party’s website for more information about how they use cookies.

7. HOW TO MANAGE COOKIES FROM THIS PLATFORM

You can usually use the browser that you are viewing this platform through to enable, disable or delete cookies. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). Please note that if you set your browser to disable cookies, you may not be able to access secure areas of the platform and other parts of the platform may also not work properly.

Below are links to managing cookies and privacy in the most popular browsers:

Apple iPhone Safari

Android Chrome

Chrome

FireFox

Internet Explorer Edge

Internet Explorer

Some third parties may use Advertising Cookies to help gather information about your browsing activity so that they can deliver platform advertising to you that is relevant to your interests. The advertising industries in EU have developed schemes to help you opt-out of receiving cookies used for these purposes. You can find out more about the EU scheme from www.youronlinechoices.eu.

8. CHANGES

Information about the cookies used by us may be updated from time to time, so please check back on a regular basis for any changes. The last modification date of this document is shown at the top of this page.

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